Subject: Italian Language Test - Munazah Gul
From: Munazah Gul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 11:12:41 -0400

| | Foreign Language Screening Test

Name | Munazah Gul    /  (91) 9149480288    / [email-masked]
Whats your first language | Italian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
I am really sorry for the inconvenience caused due to the delay in the delivery of the handbag .But I would like to inform you that the handbag you had ordered was shipped on the same day and was being handed over to the courier company. I want you to confirm us your address once again because to my knowledge the destination address provided by you was wrong. I hope I was able to assist you and provide you the best help.
Thanks
Customer support Executive
Munazah

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
I am sorry to learn about that the cabinet you received today had scratches on it.
I am going to send my team with a fresh piece of cabinet tomorrow. Still if you desire for money refund then please let me know by tomorrow as I would then initiate the refund process. I am sad for the trouble caused.
Regards
Customer support executive
Munazah

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