Subject: English Language Test - Ankit Srivastava
From: Ankit Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 11:11:53 -0400

Foreign Language
Screening Test

Name

Ankit
Srivastava    /  (91) 8285390177
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear Sir,

This is in reference to your email regarding the delivery status of your order
but unfortunately the delivery address as mentioned was incorrect due to which
the order was not delivered to you yet.

We would like to request you, kindly email us your correct delivery address so
that we can send it to you.

For any further assistance required, please feel free to call or email us .

Thanks & Regards

Ankit Srivastav

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Sir,

This is in reference to your email regarding the replacement of TV cabinet. We
thank you for bringing it to our notice. We are sending our team to replace the
same at earliest.

I would like to request you to kindly check the TV cabinet in front of our team
after the replacement and also inform them for any further assistance.

We would be happy to help you always.

Thanks & Regards

Ankit Srivastav

Customer support