Subject: English Language Test - Esha N. A
From: Esha N. A <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 11:00:32 -0400

| | Foreign Language Screening Test

Name | Esha N. A    /  (206001) 7302029346    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, thankyou for contacting customer support
I will assistance this issue
I am suddenly understand your concern
First of all we appolize to the customer that they are  facing the issue .
Then we would informed to customer as per courier your address is wrong and politely deny to customer that placed a new fresh order

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi (Abdul) thankyou for contacting customer support .
I will assistance this issue
first of all ,i will really appolize for the issue that you facing
That you have mentioned scrated on TV I will create replacement request on behalf of yours and team will coordinate to you 24 to 48 hours
Regards-
Esha

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