Subject: English Language Test - Ayushi Raj
From: Ayushi Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 09:58:15 -0400

| | Foreign Language Screening Test

Name | Ayushi Raj    /  (91) 7678123913    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To ;[email-masked]
Subject ; Status of your hand bag
Dear mrs.Smith,
This email is in reply to your request ,Where you had order one hand bag from our online store 14 days back .As I can see that the order no abc2102231 were already been shipped and handed over our courier team moreover our courier team has contacted you but due to the wrong address we are unable to deliver your order .
If you still want the order kindly go to the app and change the address details and reorder that item .
Thank you for contacting us .

Warm regards
Ayushi Raj

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To ;[email-masked]
Subject ;Policy regarding your purchase
Dear Abdul ,
Thank you so contacting us .This email is regarding your query that you had purchased Tv Cabinet from our site and you found so many scratches.As per our guidelines and rule book there’s already mentioned it that unbox your courier in front of our team then and there .As per our guidelines we cannot refund your money as you found the scratches after two days.
Our team will help you with the replacement of the unit .I’ve already shared your concern with our replacement team soon they will contact you regarding the same .
I hope this will help you and our team will contact you soon .

Regards
Ayushi Raj

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