Subject: English Language Test - Janhvi Visen
From: Janhvi Visen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 09:50:44 -0400

Foreign Language
Screening Test

Name

Janhvi
Visen     /  (91) 7800917791
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi
Sir/ma'am,

Our sincere apologies for the inconvenience,we are already following up with
our delivery partner.

We will update you soon.

Regards,

babyshop team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi sir,

Thank you for reaching out to us. We regret for the inconvenience caused,we
would like to inform you that your refund regarding your order has been done
from our end and as per Bank policy it will take around 5-7 working days for
amount to credit in your bank account.

Regards,

Homebox Team