Subject: English Language Test - Vinod yadav
From: Vinod yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 09:44:29 -0400

| | Foreign Language Screening Test

Name | Vinod yadav    /  (91) 8178643430    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/Mam
Customer service.
Regarding your order.

Sorry sir for the delay of your order and there is a reason behind this and reason is that the shipping address you gave us it's seems incorrect or facing problem to find your address.

Sir can give your exact address on our email so we can deliver your order on time.

Thankyou sir.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii sir

We are very sorry for this sir don't be upset we didn't this things could be happens but our team will be connect with you and we will replace your product within in 2 or 3 days.

Thankyou.

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