Subject: English Language Test - Sunny Rawat
From: Sunny Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 03:30:12 -0400

| | Foreign Language Screening Test

Name | Sunny Rawat    /  (91+) 8433081183    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry sir for letting you know that we tried to deliver the order but your address as per the courier was wrong. So i have canceled and refunded your order. Please replace the order immediately with the correct shipping address. If you replace the order as soon as you receive this message, you’ll keep your spot in my order processing queue and your order will not be delayed.
Thanks.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mr. Abdul,
Thank you for contacting us about the damaged product you received. I am very sorry this has happened and wish to make it right for you.
I am sending a replacement product, which I personally inspected for damage before shipping.
I apologize for any inconvenience you may have experienced and hope that you'll continue to do business with us in the future.

Thanks.

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