Subject: English Language Test - Chikkala Mohan
From: Chikkala Mohan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 01:32:55 -0400

| | Foreign Language Screening Test

Name | Chikkala Mohan     /  (+91) 7337235200    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mr/Ms Full Name

This email is regarding the order tracking that you have placed in (Company name)

As the product was place on (date).
The product was shipped and dispatch on (date)

But unfortunately it was not delivered in give estimate delivery date.

We are extremely apologies for inconvenience caused to you.

This was happen  because of the address was not updated to delivery team, Please don't worry we are here to help you.

As your are valuable customer we don't want to disappoint you.

We will update the give address to the delivery team as soon as you will receive the product on or before the buffer time which is 48 hrs.

I request you to please wait till 48.

Thank you for your valuable support.

If you have any other query please feel to contact us we are always here to help you.

Thank regards

Team (Company Name)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr/Ms Full Name

This email is regarding the order that you have placed in (Company name)

We have received a mail regarding the Installation which is done on (Date).

We are really sorry for what had happened.

Our Installation team will visit again resolve the issue on (Date)

I request you to please wait (Date)

Thank you for your valuable support.

If you have any other query please feel to contact us we are always here to help you.

Thank regards

Team(Company name)

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