Subject: English Language Test - Zaid Ahmad
From: Zaid Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Oct 2022 13:29:51 -0400

Foreign Language
Screening Test

Name

Zaid Ahmad
/  (202002) 9198329919    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello zaid Ahmad

I am extremely sorry that your order yet to be reached to you we have already
dispatched your order as per the given address but it seems to be a wrong
address so you are humbly requested to recheck your address and let me know
everything.  Sorry for your inconvenience sir

We would be over the moon to help you as soon as possible

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

Dear customer

I am here to help you as you have complained about TV cabinet defects after
installation in your house. we shall send our team to look into this matter in
accordance with it's policies and will make sure you are being provided an
working TV cabinet set.

Sorry for your inconvenience