Subject: English Language Test - Nikita Paul
From: Nikita Paul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Oct 2022 09:10:53 -0400

Foreign Language
Screening Test

Name

Nikita
Paul    /  (+91) 8401317145    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Customer,

My name is Nikita from XXX Customer Support. I am contacting you in regards to
your order: XXX, placed on XX-XX-2022.

I am sorry to hear that you haven't received the item yet. Its
understandable that you're frustrated as you wanted the item.

I've reviewed the tracking details myself and I can see that the shipping
company had tried to deliver your item, however it looks like there seems to be
some issue with the delivery address that you've provided due to which they
weren't able to deliver your item on time.

Don't worry Customer, the good news is that the item is still at the
courier office and you can just check it out with the nearest courier office or
contact them via phone or email and arrange a redelivery if possible.

For reference, here are the tracking details:

*Tracking Number: XXXXXXXXXX

*Tracking Site: XXXXXXX

*Tracking Link: XXXXXXX

For future reference, I advise you to kindly check the address which you are
sharing while checkout so you get your item delivered on your doorstep on
time.

I trust that that above explanation will help you in getting your item soon.

Thanks for your patience along the way. We trust that your transaction go a
little smoother, however, if any situations like this arises, we will always be
on hand to support you.

Thanks for choosing XXX. I wish you have a pleasant day ahead!

Kind Regards,

Nikita P.

XXX Customer Support.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul,

My name is Nikita from Homebox Customer Support. I am contacting you in regards
to your order: XXX, placed on XX-XX-2022.

I am sorry to hear that you are unhappy with the condition of the Tv Cabinet
that just got installed this morning and wish to get it returned back for a full
refund or a replacement. Don't worry, I'm going to work on getting
this fixed for you.

I've reviewed the details of your request and found that two best
resolution to get this sorted for you.

1. We can send our team who have installed the TV cabinet for you to replace it
with a brand new Cabinet without any scratches, and also make sure that you get
to check the cabinet first before installing it.

2. We can ask our team to collect the item from your place, and get you your
full refund so you can purchase another similar TV Cabinet of your choice from
our site.

The good news is, we can install the next TV Unit free of Cost and the
installation charges would be free of cost and we will provide you 10% discount
on the next purchase you make from our Homebox Store.

We kindly await for your response on what would you like to opt for and then we
can proceed further accordingly.

We trust that this email will help you understand how can we help you and get
this resolved for you hassle-free. We appreciate your understanding and we look
forward to get your response on this soon!

We really appreciate you for being a loyal customer Abdul. Thanks for choosing
Homebox. I wish you have a pleasant day ahead!

Kind Regards,

Nikita P.

Homebox Customer Support.