Subject: English Language Test - Manorama Singh
From: Manorama Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Oct 2022 08:29:08 -0400

| | Foreign Language Screening Test

Name | Manorama Singh     /  (91) 7906594030    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We are really very sorry for your inconvenience. According to our procedure your order has been shipped as per the given time but there are some issues regarding your address.

So your are kindly requested to make some possible changes in your address so that the courier would be able to reach you.

Customer service.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We are really very sorry for your inconvenience. But if you want your money back or want to change the unit .

You should go to application from where you ordered the unit .there are options for both your demands

Customer service.

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