Subject: English Language Test - Mary Jasmine
From: Mary Jasmine <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Oct 2022 07:12:05 -0400

| | Foreign Language Screening Test

Name | Mary Jasmine     /  (600097) 9344800384,    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hai mam/sir,

Thank you for choosen our online store to bought your products.We have good and reliable products to purchase.The handbag which ordered by you was shipped from our side  and hand overed to the courier company on the same day. The courier try to delivered you but cannot contact you properly.Kindly check whether you gave  the proper details to contact you otherwise give the correct contact details to get your product again.Then kindly contact us any time for your pleasure service. We provide 24/7 customer care services because customers satisfaction is must for us.

Thank you

Thanks and regards,
Customer care representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hai Mam/Sir,

Thank you for choosing our online store. We have  best customer care support and available 24/7.We surely support you to change the product or give back your money but you should know the policy of the brand before you purchase.Before you place your oder kindly check the complete details about the brand. We couldn't give you assurance  from our side but we do our best to support our customers. If there is any policy to change the product form the company we will replace it.

Thank you

Thanks and regards,
Customer service representative

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