Subject: English Language Test - Sakshi Kadian
From: Sakshi Kadian <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Oct 2022 04:09:02 -0400

| | Foreign Language Screening Test

Name | Sakshi Kadian     /  (+91) 8053354910    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected sir ,
I can understand how frustrating it is,I am very sorry for delayed delivery.
The courier tried to deliver your order but your address as per the courier was wrong. Please resend your address .
I will do everything possible to locate your order and get it delivered fast.
Once again, I sincerely apologise for our inconvenience.
Thank you
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir ,
Thanks for letting us know about the situation.i understand it's frustrating to have a new article in scratched form .
We will soon send our team member to have a look at it.
Then we will look out for better possible solutions.
Thank you
Homebox team

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