Subject: English Language Test - kartikey kulshrestha
From: kartikey kulshrestha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 Oct 2022 23:40:28 -0400

Foreign Language
Screening Test

Name

kartikey
kulshrestha    /  (0562) 8791649026
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi xyz

we're writing in continuation to your last contact to know the status of
your order with order id ABC.

While we were tracking your order to make sure that it reaches you on time,
there was an unexpected delay in having your order delivered due to the wrong
address .please share your actual address with respective by replying to this
mail Thanks for being patient while we worked with the seller and courier
service provider to ensure that the order is delivered to you.

We always strive to provide excellent service and hope that we were able to help
you.

Please use the survey below to tell us about your experience with us.

For any other support, you can reach us here: https://www.xyz.com

Hope to see you again soon.

Thanks,

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul

In continuation to our previous contact about your TV Cabinet from order with id
ABC, we're sorry that you face a damage issue with the item but as per
seller policy after a tech visit its not possible to return the in this
scenario. because seller arranges a tech visit to verify the product that it is
a right condition or not.

We look forward to your continued trust and support.

Thanks,

homebox team