Subject: English Language Test - Anchal Rao Jyoti
From: Anchal Rao Jyoti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 Oct 2022 07:06:24 -0400

| | Foreign Language Screening Test

Name | Anchal Rao Jyoti     /  (91) 8112917252    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,
Your hand bag ordered 14 days back is shipped by us, and handed to the courier company.
Courier is facing problem related to address provided by you was wrong, so we request you to provide the appropriate address or you can received it from courier company by self.
Thank you

Your regards
xxxxxx

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
We have received your mail regarding complaint of T.V Cabinet you bought last week, after confirming from installing team we  got to the point that its may be our fault.
We can provide you new T.V cabinet in 7 working days, sorry for the inconvenience.

Your regards
Homebox Team

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