Subject: English Language Test - Yash Kumar
From: Yash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 Oct 2022 06:01:22 -0400

Foreign Language
Screening Test

Name

Yash Kumar
/  (+91) 8810410991    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sorry for the inconvenience,I have checked that your parcel is
not delivered yet.sir/mam your address is mistakenly written wrong on the
parcel.But there is nothing to worry about .The parcel will soon delivered to us
back for sure but you have to give us an updated address so we can provide your
parcel soon.I hope we have solved your issue if you have any problem please free
to contact us .Have a nice day .

Thank you

Yash kumar

Customer Executive

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Sorry for the inconvenience Mr Abdul We are here for you
don’t need to worry about this problem.We will soon send our inspection team
to your house regarding your situation .After the inspection we will do the best
from our side.Till then please wait for 48 hours our inspection team will soon
contact you .

Thank you

Yash kumar

Customer Executive