Subject: Arabic Language Test - Mohammed Anas
From: Mohammed Anas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 Oct 2022 04:39:47 -0400

Foreign Language
Screening Test

Name

Mohammed
Anas    /  (+91) 8606154753    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi sir,

I am Mohammed Anas, available for your enquiry, feel free to mail here. We have
noticed that your product had been shipped yesterday evening, and  the
delivery is still on processing because a mistake in your address. We humbly
request you to send your current address in the format available in the site.
After checking your address the product should be delivered today itself.

We hope that you're happy

Please contact me here for any updates and enquiries.

Thank you

Mohammed Anas  ( HR ....)

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi sir,

My name is Mohammed,we noticed that you have selected refunding option on the
product you purchased last week, and the issue you submitted is that there are
damages in the body of the product, we should send one of our clients to check
the product today itself and after confirmation you can order another
product...

Feel free. To celebrate