Subject: English Language Test - Rinki .
From: Rinki . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 Oct 2022 04:08:44 -0400

| | Foreign Language Screening Test

Name | Rinki .    /  (110062) 042924751    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Babyshop. Com

Dear.
How are you hope so are good.we received your email that you had ordered from our website but unfortunately u didn't get your order on time so first we  apologize of delay we could not have delivered your order on time that all are happened because you didn't apply your correct address that is why the  courier boy had confused and he gave your order on other places but when he called us.that where he had to deliver this order and we called you that time he realised that got miss understanding to listen so now we would like tell you that he is coming in right address. Please check your order and share your experiences thank you so much

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear costumer.

We are very happy to that. you received your order on time but. according to you that when you noticed that cabinet has too many scratches on it. and.now you want to return  or replace so here. we want to tell that we are able to get back your order and you can change it because we never want that.you get  hart because we give first priority to your costumer

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