Subject: English Language Test - sahil shah
From: sahil shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 Oct 2022 03:20:40 -0400

Foreign Language
Screening Test

Name

sahil
shah    /  (91) 9761320782    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

We are very sorry for the inconvenience caused to you buy us. We
have checked the details of your order as your order was placed 14 days ago and
the same has been sent to the courier company on the same day. We have received
a status of your order that the address provided by you was wrong and that’s
why your order hasn’t been received by you. Kindly provide us your correct
address so that we can get in touch with the courier company and your order can
get delivered to your address as soon as possible.

Thanks for reaching us.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

We are very sorry for the inconvenience caused to you from our
side. This is not the experience we want you to face front our side. We have
received your complaints request and we will surely look into this matter as
soon as we can and we will do the most appropriate work for the same. Our
executive will go to your place and he will have a look on the cabinet. As
informed by you if we will found the same, we will surely replace the cabinet
with the new one. Kindly allow us some time to get back to you at the
earliest.

Thanks for reaching us. We will try to resolve your issue very soon.