Subject: English Language Test - SALONI SINGH
From: SALONI SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Oct 2022 08:15:20 -0400

| | Foreign Language Screening Test

Name | SALONI SINGH     /  (91) 9557500433    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi!
Good afternoon sir/ma'am
I'm here to inform you that your order had been shipped by us to the courier company on the same day when the order was placed but the courier was unable to deliver because the address was not right.
So if you want us to deliver your courier you can gave us your right adress or  can contact to the courier delivery boy if it is possible for him to deliver the courier or you can cancel and place a new order with the right adress.
Please let me know if I can help you further
Thank you
Regards babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
Sir we are sorry for your inconvenience. Our  company checked and verified the products before we deliver them to our coustomers  yet if there is any problem with the product  you can send the pictures of the damaged area or the damaged product, our company check the pictures and if needed we send our team to replace the unit.
Thank you
Best regards Homebox

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