Subject: English Language Test - Mituj pandey
From: Mituj pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Oct 2022 03:31:07 -0400

| | Foreign Language Screening Test

Name | Mituj pandey    /  (+91) 6392710957    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/mam,
Thanks for reaching out. we tried to reach at your location to give you yours ordered handbag unfortunately our delivery boy is unable to find your location and contact you.kindly set and check your delivery location again and call on 9 to pick your order, apologize for any problems.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir/mam
Thanks for reaching out.We are apologize for inconvenience we are provide replacement of your product and give you back new unit.
Thankyou
Team
Homebox.

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