Subject: English Language Test - Eram Fatima
From: Eram Fatima <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 06:46:12 -0400

Foreign Language
Screening Test

Name

Eram
Fatima     /  (110054) 9560208590
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

From
: [email-masked]

To : [email-masked]

Re: Inquiring about my order.

Dear babyshop customer,

I am so sorry to hear that you did not received your hand bag that we have
sended.  It's  been almost 14 days and you must be feeling really
overwhelmed right now and I understand that. I hope you accept my apology on
behalf of the company.

We would like to inform you that we had already shipped your order and handed
over to our courier partner same day when the order was placed  but now
after contacting with our courier partner  they said they were unable to
find your address as according to them it's incorrect. We would like to
make this right by sending your hand bag to another address. If you would like,
please write us another preferable address for example your work place or
relative's address so that our courier company can find you.

Thank you for contacting us. Customer satisfaction is important to our company
and we hope that you'll allow us to correct this mistake for you.

Sincerely,

Eram Fatima

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

From :
[email-masked]

To : [email-masked]

Re: Complain about TV cabinet

Dear Abdul,

Thank you for contacting us about the scratched TV cabinet you received. I am
very sorry this has happened and wish to make it right for you.

Sir, I am sorry to inform you that we can not give your money back because
it's against the policies of our company but we can surely exchange your
scratched TV cabinet with a new one. We are sending you another unit, which I
personally inspected for damage before shipping.

I apologize for any inconvenience you may have experienced and hope that
you'll continue to do business with us in the future.

Thank you,

Eram Fatima