Subject: English Language Test - Shivam Swaraj
From: Shivam Swaraj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 06:37:44 -0400

Foreign Language
Screening Test

Name

Shivam
Swaraj    /  (201301) 9708140273    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

From : babyshop.com. [email-masked]

To: Customer 1 . [email-masked]

Date: DD/MM/YY

Subject : Regarding shipment of your order

Hi, Customer 1

We had shipped your order of 1 hand bag( Order no. X ) to the courier company 14
days earlier . But , we regret to inform you that the address that you have
mentioned was not correct, therefore the delay . So , we request you to please
mail us the correct address so we can ship you desired product as soon as
possible

Thank you for shopping !

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

From :
Homebox team. [email-masked]

To : Abdul . [email-masked]

Date: DD/MM/YY

Subject: Product return request

Hi, Abdul

We apologize for the inconvenience caused.

As you have mentioned that the product is damaged by scratches, our team will
verify for the same . According to our company policy the damaged product are
eligible for replacement or refund . Our team will reach out to you soon .

We appreciate you patience and cooperation

Yours sincerely

Customer care

Homebox team