Subject: English Language Test - Sandhya Singh
From: Sandhya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 06:37:34 -0400

Foreign Language
Screening Test

Name

Sandhya
Singh    /  (91) 8447717538    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Mr./Ms. XYZ,

Hope you are doing well.

Subject- Incorrect consignee address as per courier company

Reference to your Order no. BS123498, This is to inform you that as per courier
company your communication address is incorrect. That's why your order has
been not dispatched.

Please provide the accurate address so that you will get your order on time.

Thanks and regards

Sandhya Singh

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Mr.
Abdul,

I'm sorry to hear you're having trouble with our platform. I've
address this issue with our concerned team. They'll be reaching out
soon.

Let me know if I can help you with anything else in the meantime.

Thank you for your patience,

Sandhya Singh