Subject: English Language Test - Abhishek Sharma
From: Abhishek Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 05:38:58 -0400

Foreign Language
Screening Test

Name

Abhishek
Sharma    /  (+91) 7982535903    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir,

Greeting from the babyshop!

We understand your concern and we are really sorry for the inconveniences caused
to you.

We are surely try to assist with your query.

As I checked your order XXXXXXX, Your order is not delivered to you due to
address misrouted. So we request you please provide the correct address details.
So that we can do the needful done.

Best Regards

Abhishek

Babyshop Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Sir,

Greeting from the babyshop!

We understand your concern and we are really sorry for the trouble caused to
you.

We are surely try to assist with your query.

We would like to inform you that kindly share the Snapshot or Short clips of the
product within 24 hours. So that we can check on it and get back with you
ASAP.

Thank you for being with Babyshop.

Best Regards

Abhishek

Babyshop Team