Subject: English Language Test - Hardik Kaushik
From: Hardik Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 05:20:37 -0400

| | Foreign Language Screening Test

Name | Hardik Kaushik     /  (91) 9599679814    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning sir,
Hope you doing well. We understand your concern and we apologise for inconvenience and delayed delivery but address you mentioned is unreachable by our delivery executive.
So please either share your address again or just share the nearest landmark

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thank you for reaching out to us.
We apologise to you for inconvenience and as per our policy we have processed the replacement of your products.
Your products will be replaced within 7-10 working days.

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