Subject: English Language Test - Abhay Pandey
From: Abhay Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 04:50:10 -0400

| | Foreign Language Screening Test

Name | Abhay Pandey    /  (110053) 9599396691    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To Custmer Gmail
From Company Gmail
Sub Reply to non delivery of the oder

Respected Mam/Sir

This is email in response to the email recived by you on ( Date)

We tried to reach at your location to give yours orderd handbag unfortunately your delivery boy is enable to find your location and contact  u. kindly set and check your delivery location again and call on 9 to pick your order
Extremely sory that you had to go through this experince with us.

Thanking you
For Company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Address

Date

The manager
T V House

Dear Sir,

I had purchased a television set from your shop on (Date) Invoice no....

I regret to say that the technician who come to set up the telivison was very rude and impolite. He wanted money for his service,even though I pointed out to him, that it was part of the amount.I had already paid as per above invoice He spoke loudly and refused to call your soap and clarify the matter.

I request you to please take this up with .Such employees do not help your business and will only ensure that customers do not come back.

I hope to hear from you.

Thank you

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