Subject: English Language Test - Shubham Agnihotri
From: Shubham Agnihotri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 03:41:02 -0400

| | Foreign Language Screening Test

Name | Shubham Agnihotri    /  (91) 9643655204    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/ ma'am,
Thank you for contacting babyshop.com, we are really sorry for the inconvenience caused to you,We are always here to solve your grievance and concern.
Regarding your concern,  our delivery executive has been failed to reach you on the address mentioned which is (so and so......... City)
I would like you to kindly recheck and update the address if needed and request you to mention landmark if possible to deliver your product at the earliest.
Hope we were able to solve your query and feel free to contact us back for any further information.
Thanks and regards
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir/ ma'am,
Thank you for contacting Homebox, we are really sorry for the inconvenience caused to you,We are always here to solve your grievance and concern.
In order to solve your query i request you to kindly please share the images of damaged product you have received so that we can escalate this to our concern team for review.
We promise you to serve you the best as per the company policies.
Feel free to contact us for any further help.
Thanks and regards,
Homebox

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