Subject: English Language Test - Dev Lohchab
From: Dev Lohchab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 03:40:10 -0400

Foreign Language
Screening Test

Name

Dev
Lohchab    /  (0124) 08059838428    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Respected sir ,

As it is been checked the product you ordered has already been shipped . But the
product is not been delivered to your address as the address you gave is
incorrect from the information given by the hub .

So request you to please get it corrected .

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Respected
Abdul ,

You can check the product return or replacement from the site you ordered the
product . If the product will be in return policy then team will surely try to
get your product replaced or refunded . If the product is in return period you
can raise the return request from your end by correct reason .

Thank you