Subject: English Language Test - Arpit Singh
From: Arpit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 03:05:36 -0400

| | Foreign Language Screening Test

Name | Arpit Singh    /  (+91) 9667473165    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello sir/mam thankyou for contacting us. We have been trying to deliver your product on the address that you had provided but it seems that the address is somehow incorrect. I want you to send me your correct address, so that we can deliver your product.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello sir, thankyou for contacting us regarding your complain for the television you had purchased from us the last week. Sir, as per your complain I can see that you want us to either replace or give you a reversal of the product. Our team has decided to replace your product within this week. Our instalation team will come to your house and replace the product.

| |