Subject: English Language Test - Samarla Shanthi priya
From: Samarla Shanthi priya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 02:36:31 -0400

| | Foreign Language Screening Test

Name | Samarla Shanthi priya    /  (524121) 7799651193    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:[email-masked]
From:[email-masked]
Sub:Reply to non-delivery of the order
Respected Mam,
This email is in response to the email received by 22.03.21
This email is regarding  order number
EHINKBAG-2011 which was supposed to have reached you by now unfortunately  the courier company could not carry on with the required  process as the address  was wrong.i could be grateful to you if u could send the correct address with two telephone  numbers  as the person  who we can contact while making the delivery..
Extremely sorry  that you had to go through this experience with us.
Thanking you,
For Hi company,
Customer service Representative
Shanthi.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Homebox team
Mumbai West
17 april 2022
The manager
Home box
Mumbai West
Dear sir,
I had purchased a TV Cabinet from you last week 17 April 2022
I regret to say that  while installation of tv Cabinet  your technician  where did not do they work properly. There were scratches on tv Cabinet..
I request you to replace are refund the  amount regarding the product
I hope to hear from you
Thank you.
Regards
Abdul.

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