Subject: Arabic Language Test - MD IQUEBAL ANJUM
From: MD IQUEBAL ANJUM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Oct 2022 04:19:51 -0400

Foreign Language
Screening Test

Name

MD IQUEBAL
ANJUM    /  (110025) 7320013790    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Sir,

As I learnt that the address you have given to
deliver your order is wrong as per the courier,  He is trying to find your
exact address but he is unable to find it, I am sending you the courier phone
number, please call him and tell him your exact address.

Sorry for inconvenience.

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Sir,

As I received your e-mail complaining about
scratches on the tv cabinet, I am requesting you to check the terms and
conditions for replacing the item or refunding the money, if terms and
conditions match it you feel free to replace the item or get the money refund,
otherwise, I am sorry for it.

Thank you