Subject: English Language Test - Monica Singh
From: Monica Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Oct 2022 02:14:29 -0400

| | Foreign Language Screening Test

Name | Monica Singh     /  (110096) 9355114988    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Ma'am

Subject : courier status

We are pleased to inform you that we have sent your order of a hand bag but we found that your address is wrong so our delivery boy could not reach the address. We request you to send us correct address details of your house with near by details.

Thanks with regard
Monica

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir Abdul

Subject : replacement of the TV cabinet

Dear sir we are sorry for the our service. We will replace the item as soon as possible.

Thanks with regard
Monica

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