Subject: English Language Test - Fathima Shaji S
From: Fathima Shaji S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 11:38:17 -0400

Foreign Language
Screening Test

Name

Fathima
Shaji S     /  (91) 9048278637    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

The hand bag you ordered from our website 14 days ago, it was shipped by us and
the courier team tried to reach you  unfortunately there was something
wrong with address you given... So could you please check it out once again that
was the address given was right or not.

Regards,

Customer service

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Dear customer,

In our return and refund policy, it is clearly mentioned that you should unbox
the products you purchased in front of the delivery boy and make sure that there
is no problem or damages found and in case if there is any problem with the
product, It would be sent right back to us....You also agreed with that the
company has no liability whatsover after installing the product.

Regards,

Customer service