Subject: English Language Test - Sonali Tiwari
From: Sonali Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 08:25:25 -0400

Foreign Language
Screening Test

Name

Sonali
Tiwari    /  (91) 7520237161    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

sorry for the delay sir,

we had delivered but courier boy found your address wrong and the bag get back
to us so kindly update me with your correct address so that we will deliver your
bag again.

Thankyou

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

sorry for
inconvenience sir,

first of all we will send our person to check the status of the product and then
we will update you about further process.