Subject: English Language Test - Sonali Tiwari
From: Sonali Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 08:18:22 -0400

| | Foreign Language Screening Test

Name | Sonali Tiwari    /  (91) 7520237161    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

sorry for the delay sir,
we had delivered but courier boy found your address wrong and the bag get back to us so kindly update me with your correct address so that we will deliver your bag again.

Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

sorry for inconvenience sir,
first of all we will send our person to check the status of the product and then we will update you about further process.

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