Subject: English Language Test - Jalaj Kumar
From: Jalaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 08:06:45 -0400

Foreign Language
Screening Test

Name

Jalaj
Kumar    /  (+91) 9773656260    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you.

This email is regarding order number

XYZ which was supposed to have reached you by now. Unfortunately, the courier
company could not carry on with the required process as the address was wrong. I
would be grateful to you if you could send us the correct address with two
telephone numbers as to the person who we can contact while making the
delivery.

Another way of completing the order is by contacting the courier company whose
number is 98xxxxxxxx and providing him with your exact location or going to the
courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

Customer Service Representative.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Sub- Reply to defective product

Hii Abdul,

This email is in response to the email received by you.

This email is regarding replacement or refund Process.

Thanks so much for reaching out. I've gone ahead and processed that refund
for you. You can expect to see it in your bank account within the next five
business days. If you don't see it by then, feel free to reach back out and
let us know.

I'd love to hear a bit more about your experience and if there was anything
that we could have done to make it better. We're always trying to improve
here, and we’d love to hear your insights.

If not, no worries. Thanks for being a great customer while you were with us,
and if there's anything we can help you with in the future, please
don't hesitate to reach out.

Thanks!

Homebox Team.