Subject: English Language Test - Jalaj Kumar
From: Jalaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 07:53:00 -0400

| | Foreign Language Screening Test

Name | Jalaj Kumar     /  (+91) 9773656260    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sub- Reply to non - delivery of the order

Respected Sir/Mam,

This email is response to the email received by you.

This email is regarding order number XYZ which was supposed to have reached you by now. Unfortunately, the courier company could not carry  on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with the telephone number as to  the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 91xxxxxxxx and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you.
Customer service representative.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sub- Reply to defective product

Hii Abdul,

This email is response to the email received by you.

Thanks so much for reaching out. I've gone ahead and processed that refund for you. You can expect to see it in your bank account within the next five business days. If you don't see it by then, feel free to reach back out and let us know.
I'd love to hear a bit more about your experience and if there was anything that we could have done to make it better. We're always trying to improve here, and we’d love to hear your insights.
If not, no worries. Thanks for being a great customer while you were with us, and if there's anything we can help you with in the future, please don't hesitate to reach out.

Regards
Homebox Team.

| |