Subject: English Language Test - Deepti Kumari
From: Deepti Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 07:46:00 -0400

Foreign Language
Screening Test

Name

Deepti
Kumari    /  (91) 09711580762    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hey!

XYZ,

Greetings of the day!

As we can see that, you have ordered a hand bag wich is worth of xyz rupee,
which was placed 14 days before.. As we can see, we have handed your order to
the courier company.. As per the address you have mentioned..

Kindly click to my order, there you will get the details of your order..

I hope I'm clear with your doubts..

Let me know, if you need any help!

Regards,

Deepti kumari

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hey!

Abdul,

As I can see that you have ordered the television one week before, as per the
information it was delivered and as per your complain it has too much of
scratches..

Don't get panic will replace it with new one or will refund your money
within 4-5 Business day, at your bank account..

Hope I have cleared your doubts..

Is there something in which I can help you our do let me know.

Regards!

Deepti kumari