Subject: English Language Test - Rahul Bansal
From: Rahul Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 07:29:09 -0400

Foreign Language
Screening Test

Name

Rahul
Bansal    /  (110051) 9873744453
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi <<first name of customer>>

I hope this email find you well.

We received your email, in which you were asking about the status of your order.
After proper checking we found that the address provided by you was not correct,
and it does not exist.

Please send us the correct address as soon as possible, so that we can deliver
your order timely.

If you have any further query, you can reach us at [email-masked]

Thank you

Rahul Bansal

Customer service representative

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul

I hope this email find you well.

We received your email, in which you were complaining about the scratches on the
installed TV cabinet by our team. According to the policies of our organization
once the cabinet installed and carefully checked by the customer, we are not
responsible for any damage, because according to the document, you have already
signed that you are satisfied with the product quality and services. This
product is also not come under any guarantee.

If you have any further query, you can reach us at [email-masked]

Thank you

Rahul Bansal

Customer service representative

[email-masked]