Subject: English Language Test - Saif Ahmad
From: Saif Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 06:42:07 -0400

Foreign Language
Screening Test

Name

Saif
Ahmad    /  (+91) 8630001845    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Sir/Mam,

Greetings form Babyshop, hope you are doing great,

As per your last request about your order status we would like to inform you
that your order was successfully placed and dispatched through our shipping
team, but due to wrong address the courier facility was not able to deliver your
order at that time.

We kindly request you to respond back to this mail with your correct address so
that we could rearrange your order delivery.

Regards,

Saif Ahmad

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Hope you are doing well and we apologise for the inconvenience caused due to the
installation of your TV Cabinet. Your request for the replacement of your
product is in process and once we get an update from the installation team (SLA:
3-5 Business Days) the replacement of your product will be initiated.

Regards,

Saif Ahmad