Subject: English Language Test - Shivani Chaudhary
From: Shivani Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 05:44:10 -0400

| | Foreign Language Screening Test

Name | Shivani Chaudhary    /  (+91) 8791523494    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello XYZ

Thank you for reaching out.

We appreciate your patience, and will be happy to solve this issue for you. As I can check the delivery partner tried to deliver the parcel at given address but seems that the address provided was wrong. Can you please help me with your updated address so that we can try to re-attempt the delivery. It will help me better understand and find the best way to move forward with your request.

Thanks & Regards
Shivani Chaudhary
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul

Thank you for reaching out.

We appreciate your patience, and will be happy to solve this issue for you. As I can check you want to replace or return the TV cabinet that you purchased from us last week due to some scratches on it. Sorry for the inconvenience caused to you. I would request you to please provide the pictures of item so that our team can verify it and we can move further accordingly.

Thanks & Regards
Shivani Chaudhary
Homebox.com

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