Subject: English Language Test - Aniket Bharti
From: Aniket Bharti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 05:40:07 -0400

Foreign Language
Screening Test

Name

Aniket
Bharti     /  (+91) 9599575341
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello,

Thank you for writting to us.

I acknowledge that you didn't receive the article yet.

I'm sorry for inconvenience encountered.

As I have checked the details with the carrier the article was returning to us
as the carrier was unable to find the address.

In this case I can offer you refund or replacement to reduce your extra efforts
in this case.

Please let us know what would you prefer? By directly replying to this email.

You can also contact us via call or chat using the link: www.cs-support.com

Please also confirm your correct delivery address with proper landmark so that
this will be avoided in the future.

Thank you for patience and understanding. I wish you a nice day.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

Hello,

Thank you for writting to us.

I acknowledge that the article had scratches on tv cabinet.

I'm sorry for inconvenience encountered.

As I can see the Order was place on 12 October 2022.

In this case I can offer you.

1. Refund on return.

2. Replacement on return.

3. If you are still interested to keep the TV I can also offer the discount of
15 percent on the TV cabinet.

Please let us know what would you prefer? By directly replying to this email.

You can also contact us via call or chat using the link: www.cs-support.com

Thank you for patience and understanding. I wish you a nice day