Subject: English Language Test - Harshit Chaudhary
From: Harshit Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 00:59:03 -0400

Foreign Language
Screening Test

Name

Harshit
Chaudhary     /  (+91) 6397896711
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Customer, I am Harshit Chaudhary from xyz store.., first of all sorry from our
side for the convenience you are facing, we assure you to provide best solution
to your problem, now as per our records your order for a handbag was shipped on
the order date itself but unfortunately our courier agent was unable to deliver
the order because the address you have mentioned on the order is not accurate (
it's wrong somewhere),  now your order is still in shipped status and
we request you to update your correct address as soon as possible, so that your
order should reach you very soon,

Thank you so much for contacting dear....you are a valuable customer to us ,
please feel free to mail here if you have any other query , we will provide you
the solution immediately .

Harshit Chaudhary,

customer executive,

Xyz store

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer, I am Harshit Chaudhary from Homebox Team, first of all sorry from our
side for the convenience you are facing, we assure you to provide best solution
to your problem,

now as per our records you  ordered a TV cabinet from us and the Cabinet
has been installed at your house this morning, but now as you are saying that
the cabinet contains scratches, so as per our policy i want to tell you that the
product can not be replaced or refund is not possible as it is mentioned clearly
in our policy that please check the Cabinet Tv at the installation time only,
after that the product will not be replaced sorry but i assure you that as the
product is in warranty so our agents will reach your house and will replace the
screen containing scratches and you can enjoy your tv then as usual, you are a
valuable customer to us please feel free to contact us anytime for any other
queries..

Thank you

Harshit Chaudhary,

Customer Executive,

Homebox Team