Subject: English Language Test - Balram Singh
From: Balram Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 11:33:10 -0400

Foreign Language
Screening Test

Name

Balram
Singh    /  (91) 7000734849    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Dear,

Thank you for contacting us, let me check the status of your order,

I see your order was placed 14 days ago, and the order was shipped & handed
to the courier company the same day. As per the courier, your delivery address
was wrong, in that case, the solution is to re-route this courier to the right
address.

I, therefore, request you provide the right address in the online portal from
your profile, so that the item will deliver to the right address.

In case of any issues, feel free to contact us.

Regards

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Dear,

Thank you for contacting us, let me check the status of your order,

I see your order was placed last week and delivered a day ago, Sorry for the
inconvenience if the delivered item was not in good condition.

I, request you kindly apply for the replacement, our executive will check the
item at the time of delivery and take back the defective one and replace it with
the new one.

In case of any issues, feel free to contact us.

Regards