Subject: English Language Test - Mohammad Salim
From: Mohammad Salim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 04:45:27 -0400

Foreign Language
Screening Test

Name

Mohammad
Salim     /  (91) 9717475178    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello

Greetings of the Day,

We have recieved your concern about the status of your order.

We would like to inform you that our courier partner isn't able to locate
your exact location. So that's why your order is still in transit.

We request you to please add some additional delivery instructions such as some
landmark so that our courier partner is able to deliver your order correctly to
you as soon as possible.

Thank you for Contacting us.

We look forward to seeing you soon.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hello

Greetings of the Day,

We are sorry to hear that you received a damaged product and we sincerely
apologize for the issue which you had faced regarding this order.

We are creating a free replacement for you and also arranging a hand to hand
pick up for returning the old product to help you out in this issue.

We hope that this resolution will work for you.

Please reach back to us for further queries regarding this issue.

Thank you for contacting us.

We look forward to seeing you soon.