Subject: English Language Test - Yashar Hashmi
From: Yashar Hashmi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 03:24:51 -0400

Foreign Language
Screening Test

Name

Yashar
Hashmi     /  (201309) 9871628529
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Customer
the order you have made 14 days ago from our online store has been shipped and
handed over to courier company same day. The courier tried to deliver the order
to the customer, but the customer's address as per the courier was wrong.

Please kindly go through your order and check the address that you have
mentioned if it's correct.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Mr Abdul we are really sorry that you have face such a
inconvenience. If you have the warrenty card of the product we will surely
replace it with other one I'm moving forward your concern to our team.