Subject: English Language Test - Anushka .
From: Anushka . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 03:11:39 -0400

| | Foreign Language Screening Test

Name | Anushka .    /  (110059) 9910759698    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Mr./ms/mrs.

We really apologize that you didn't receive your order on time. As per our courier team the address mentioned was wrong. We request you to please help us with the correct address so that we can deliver it to as soon as possible.
We can also help you with the number of our courier team 12345678. You can also contact them to provide your correct address or you can collect it directly from the courier company.

Thankyou for your patience and have a great day ahead.

Regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
Mr. Abdul

We really apologize that there are scratches on your cabinet. We request you to please help us with the order number and picture of the cabinate so that we can share this with our senior team for future references so that you can never face similar situation in future. Also please help us by telling if there was enough packaging or not.
We'll definitely make a return label for you and help you with the replacement as soon as possible.

Thankyou and have a great day ahead

Regards
Homebox Team

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