Subject: English Language Test - Dayanand Kaswan
From: Dayanand Kaswan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 02:51:43 -0400

Foreign Language
Screening Test

Name

Dayanand
Kaswan    /  (+91) 08059494406
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello
Sir,

We would like to inform you that we shipped your order the same day you placed
it. But our courier partner has informed us that the address you provided is
wrong. Please provide us with the alternate address so we can deliver your
product to you as soon as possible.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hello Sir,

We apologize for the inconvenience caused by the our team. Our team will pickup
the damaged product and will deliver the new product to you as soon as possible.
Thanks to you for letting us know.