Subject: English Language Test - Rashid Ansari
From: Rashid Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 Oct 2022 13:28:12 -0400

Foreign Language
Screening Test

Name

Rashid
Ansari    /  (+91) 9981345557    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi ABC

I hope you are well and safe.

I am getting back in touch regarding your order number 12345. I am sorry to know
that you have not received your order  till now. I see that you are not
happy with the situation and if I had been at your place I had been at your
place then I would have shared mutual feelings.

I have check the tracking details and as per the tracking the address is wrong,
so courier was unable to deliver the order.

I request you to please get back to us with correct address details so that we
can update to the courier.

I am eagerly waiting for your reply to this email. In meantime, In the meantime,
if you have other question and clarification, feel free to reply to this email
and I will be more than happy to help you further.

Thanks and Regards.

XYZ.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

I hope you are well and safe.

I am getting back in touch regarding your order number 12345. I am sorry to know
that the TV cabinet has some scratches in it. I see that you are not happy with
the situation and if I had been at your place I had been at your place then I
would have shared mutual feelings.

I have checked the details and due to some shipping miss handling it has
happened. I truly apologizes for the  inconvenience caused to you.

As a quick resolution I am processing refund for you. The refund will be
credited within the 10 working days in your original mode of payment that's
the maximum expected time. You will also get an email confirmation for the
refund from Home box within 24-48 hours.

No need to return the scratch cabinet you can destroy it.

I hope the above information helps. In the meantime, if you have any other
question and clarifications, feel free to reply to this email and I will be more
happy to help you further.

Thanks and Regards

XYZ

Home box team.